Thank you for shopping at donnene. We’re dedicated to offering you quality products. If, for any reason, your purchase doesn’t match up to your expectations, our Refund and Returns Policy is here to help.

Return Duration

Products can be returned within [30 days] of the purchase date. Any return made after this period may not qualify for a refund or exchange.
Return Condition

The sandals must be unused, unworn, and in the same condition in which you received them.
They should be in the original packaging with all the tags attached.
Non-Returnable Items

Sale items or discounted products.
Gift cards or promotional items.
Any item not in its original condition, damaged, or missing parts.
Process for Returns

Contact our customer service at media@donnene.com to initiate the return. Provide your order number, details about the product you wish to return, and the reason for the return.
After approval, carefully package the product, including the receipt or proof of purchase, and mail it to our return address (provided by our customer service).
Refunds

Once we receive and inspect the returned item, we’ll notify you about the status of your refund.
Approved refunds will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your card issuer’s policies.
Exchange

Products can only be exchanged if they’re defective or damaged. If you wish to exchange it for the same product, contact our customer service.
Return Shipping Costs

You will be responsible for paying your shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost may be deducted from the refund.
Missing Refunds

If you haven’t received a refund after a considerable time, first check your bank account. Then contact your credit card company or bank. If you’ve done all of this and still haven’t received your refund, please contact us.
Alterations to the Policy

donnene reserves the right to modify this Refund and Returns Policy at any time. Any changes will be reflected on this page.
Contact Us

For any questions or concerns related to refunds or returns, please reach out to us at media@donnene.com
Note: This is a generic Refund and Returns Policy tailored for a women’s sandal shop. You should adjust specific details (like return periods, non-returnable items, ) based on donnene’s operational practices. It’s also recommended to seek legal counsel to ensure this document is comprehensive and aligned with local regulations.